013 3 things that I hated as a hotel receptionist

I have a two years’ experience as a hotel receptionist. I remember my fist day at the front desk and my manager who was instructing me how to get around hotel guests and billions of telephone calls. She told me that if I worked there, I would learn how to be a perfect actress. And she was right – you won’t survive even one day at the front desk if you don’t know how to lie. Sometimes you must pretend you are nice, even if you boil over the range deep down.

Today I would like to present 3 common hotel situations that I really hated:

 

“Can we leave our room 3 hours after the time of the check-out?”

The time of the check-out is established in every hotel and it must be respected. After guest’s leaving, the room must be cleaned and prepared for the arrival of the next visitors.

 

“I travel all around the world! And only in your hotel…”

In 99% of the cases, the guests complain about the rejections of their early check-in (8 a.m., seriously?), the additional charge for breakfasts and parking… so, about the things that are in force in almost every hotel.

“Why your hotel is so expensive?”

If you don’t like the prices, you don’t stay in 4-star hotel, but you choose a cheaper place, don’t you?