



As you may
know from my previous post, I have two years’ experience as a hotel
receptionist. Although this type of work is often associated with stress, I
remember many amusing situations and I can honestly say that I loved my job!
Today I would like to tell you three stories that show why being a hotel
receptionist isn’t as bad as they say…
1. Hotel puppy
The wife of
the hotel owner had always dreamt about a dog and that is why her husband gave
her a little shih tzu on her birthday. Unfortunately, as it turned out, she was
allergic to that dog breed. They didn’t want to give the puppy back, so they decided
that it would live in our hotel. Try to imagine that fantastic feeling when you
have a terrible day at work, and you can caress a little puppy!
2. Wedding cakes
In the hotel’s
restaurant, we organized weddings almost every Friday and Saturday. There can’t
be a good wedding without a tiered wedding cake! Sometimes, newlyweds thanked for
our job and presented us a piece of their wedding cake. What could I tell more...?
😊
3. Hotel receptionist = local hero
The best
thing was that I could help the people. From offering an extra pillow to looking
for a lost mobile phone, printing a coloring page for children or giving first
aid… Those were the moments that made me feel important and needed.
I have a
two years’ experience as a hotel receptionist. I remember my fist day at the
front desk and my manager who was instructing me how to get around hotel guests
and billions of telephone calls. She told me that if I worked there, I would
learn how to be a perfect actress. And she was right – you won’t survive even
one day at the front desk if you don’t know how to lie. Sometimes you must pretend
you are nice, even if you boil over the range deep down.
Today I
would like to present 3 common hotel situations that I really hated:
“Can we
leave our room 3 hours after the time of the check-out?”
The time of
the check-out is established in every hotel and it must be respected. After
guest’s leaving, the room must be cleaned and prepared for the arrival of the
next visitors.
“I travel
all around the world! And only in your hotel…”
In 99% of the cases, the guests complain about the rejections of their early check-in (8 a.m., seriously?), the additional charge for breakfasts and parking… so, about the things that are in force in almost every hotel.
“Why your
hotel is so expensive?”
If you don’t
like the prices, you don’t stay in 4-star hotel, but you choose a cheaper place,
don’t you?
Seagulls. For tourists, they are the symbol of holidays, sea and freedom. Beautiful, innocent birds who always accompany sunsets at the seashore. However, the local people have a different view. For them, the seagulls mean noisy predators. Most of those birds don’t live anymore at the seashore – they moved from the coast to the nearest town. It is easier to look for food in the trash than to hunt sea creatures. The local people associate the seagulls with ubiquitous beasts who empty the bins and who wake up everybody in the city with their screeching at 5am in the morning.
Although I haven't lived in a seaside town since I was in high school, I sometimes catch myself listening to the sounds of silence and trying to hear seagulls' noisy voices...
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